Shipping, Returns and Customer Support

No. Orders will not be shipped to P.O. Boxes or international addresses.

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Orders received by 2:00 pm Eastern Time for products that are in stock will be processed the same Business day. Orders received after 2:00 pm Eastern Time for products that are in stock will be processed the following Business day.

Back-ordered and pre-ordered products will ship shortly after they are received at the warehouse

No additional charges will be incurred if your products are shipped separately as they become available. You will be charged for the full amount of shipping at the time your first order is sent for fulfillment.

This policy applies to purchases made directly from InGridhome.com only.

InGrid will refund your total amount, minus original shipping charges, within 30 days of the original date on your receipt. Simply contact InGrid Store Customer Support at 1-877-InGrid 1 (877-746-7961) to receive a Return Merchandise Authorization (RMA) number. Be sure to include the RMA number on the return package label (included in original shipment). Return your item(s) in new condition (including all parts, manuals) in the original packaging along with a copy of your purchase receipt. Incomplete return shipments will not be eligible for refund. No returns will be accepted without a Return Merchandise Authorization (RMA) number.

Ship items to:
DCL
48641 Milmont Drive
Attn: InGrid Returns
Fremont, CA 94539

Allow 10-14 calendar days for refunds to be credited to the original purchasing credit card.

Monday through Friday from 8:00 AM EST through 9:00 PM EST and Saturdays and Sundays from 1:00 PM EST through 9:00 PM EST, with Out of Hours emergency assistance.

InGrid accepts MasterCard, Visa, American Express and Discover credit cards.

Once your order ships, InGrid will provide a tracking number for your order in the shipment confirmation email you will receive. You will be able to track your order on the shipping carrier's website using this tracking number.

InGrid orders cannot be shipped to Post Office Boxes or international addresses.

InGrid uses UPS for Ground shipments, and FedEx 3 Day, 2 Day and Overnight shipments.

No. Your order can ship to a different address than the address where your system will be monitored.

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INGRID LIMITED WARRANTY FOR PRODUCTS AND ACCESSORIES PURCHASED IN THE UNITED STATES OR CANADA

WHAT IS COVERED UNDER THIS WARRANTY

Subject to the limitations and exclusions contained below, InGrid, Inc. ("InGrid") warrants the InGrid-branded or certified accessories (including all embedded software) sold by InGrid for use with the InGrid Digital Home Protection System (the "Products") to be free from defects in materials and workmanship under normal consumer usage and in accordance with the accompanying instructions and documentation, for the period(s) set forth below. This warranty extends only to the first consumer purchaser, and is not transferable. InGrid, at its option, will, at no charge repair, replace or refund the purchase price of any Products that do not conform to this limited warranty. We may use functionally equivalent Reconditioned/refurbished/pre-owned or new Products or parts and we may retain all replaced Products or parts. No data, added to your Products, including but not limited to component names, and system preferences, will be reinstalled. This limited warranty is the consumer's exclusive remedy, and applies to new Products purchased by consumers in the United States or Canada, which are accompanied by this written warranty.

PRODUCTS COVERED/LENGTH OF COVERAGE (the "Warranty Period")
New Products:
One (1) year from the date of purchase by the first consumer purchaser of the Product.

Products that are Repaired or Replaced.
The balance of the original warranty or for ninety (90) days from the date returned to the consumer, whichever expires later.

Batteries. Only batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by this limited warranty.

HOW TO OBTAIN WARRANTY SERVICE OR OTHER INFORMATION?
To obtain service or information, please call:
InGrid Customer Services at: 1-877 InGrid-7 (1-877-464-7437)
Or email us at: warranty@ingridhome.com

You will receive instructions on how to ship the Products, at your expense, to an InGrid Authorized Repair Center. To obtain service, you must include:

1. a copy of your receipt, bill of sale or other comparable proof of purchase;
2. a written description of the problem;
3. the complete physical address of the location where the system was installed and most importantly;
4. your address and telephone number; and,
5. the "Return Merchandise Authorization" or "RMA" number that InGrid provides to you.

WHAT IS NOT COVERED (EXCLUSIONS)
Normal Wear and Tear. Periodic repair and replacement of parts due to normal wear and tear are excluded from coverage.

Ornamental Decorations. Ornamental decorations such as emblems and graphics and other decorative elements, are excluded from coverage.

Abuse & Misuse. Defects or damage that result from the following are excluded from coverage:

1. improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the Product;
2. contact with moisture, liquids, water, rain, extreme humidity, heavy perspiration or makeup, sand, dirt or the like, food, or proximity to or exposure to heat or cold, fire, flood, or lightning;
3. other acts which are inconsistent with the instructions and documentation that accompany the Products; and
4. use of the Products with any system other than the InGrid Digital Home Protection System.

Use of Non-InGrid Products and Accessories. Defects or damage that result from the use of Non-InGrid branded or certified products, accessories, software or other peripheral equipment are excluded from coverage, including without limitation defects or damage to Products that result from such use are excluded from coverage.

Unauthorized Service or Modification. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, including without limitation, software changes, or modification in any way by someone other than InGrid, or its authorized agents, are excluded from coverage.

Altered Products. Products with the following characteristics are excluded from coverage:

1. serial numbers or date tags that have been removed, altered or obliterated;
2. broken seals or Products that show evidence of tampering;
3. mismatched board serial numbers; or
4. nonconforming or non-InGrid housings, antennas, or parts.

Communication Services. Defects, damages, or the failure of Products due to any communication service or signal not provided directly by InGrid is excluded from coverage.

Out of Warranty Products. Defects or damages reported to InGrid after the Warranty Period are excluded from coverage.

Other Exclusions And Limitations
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED IN DURATION TO THE TERM OF THIS EXPRESSED WARRANTY. THE REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY OF THE CONSUMER, AND INGRID'S SOLE AND EXCLUSIVE LIABILITY HEREUNDER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL INGRID BE LIABLE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT GIVING RISE TO THE DAMAGES, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, SOFTWARE OR APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR THE ABILITY OR INABILITY TO USE THE PRODUCTS OR SOFTWARE TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.

SOME STATES AND JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR A LIMITATION ON THE DURATION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR FROM ONE JURISDICTION TO ANOTHER.